Return & Refund Policy

Last Updated: 2 September 2026

We take pride in producing quality doors and custom furniture designed to meet our customers’ individual requirements. Because many of our products are made specifically to order, returns and refunds are subject to the conditions outlined below.

1. Custom-Made Products

Custom-made doors, tables, vanities, and other products manufactured specifically to a customer's measurements or design requirements cannot generally be returned or cancelled once production has commenced.

Customers are responsible for confirming all measurements, designs, materials, colours, finishes, and specifications before production begins.

2. Standard Products

Standard, non-customised products may be considered for return provided they have not been installed, used, altered, damaged, or modified in any way.

Any approved return must be requested within [X] days of delivery. Products must be returned in their original condition and packaging where applicable.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please notify us as soon as possible after delivery. We may request photographs or other information to assess the issue.

Where a genuine manufacturing defect or damage caused during delivery is confirmed, we will work with you to provide an appropriate remedy, which may include repair, replacement, or refund, subject to applicable law.

4. Incorrect or Faulty Items

If we supply an item that does not match the agreed specifications or quotation, please contact us promptly so that we can investigate and resolve the issue.

We will not consider natural variations in timber grain, colour, texture, or finish to be defects where these are inherent characteristics of the selected material.

5. Cancellations

Orders may only be cancelled before production begins, subject to any applicable cancellation terms communicated at the time of order.

Once production has commenced, cancellation of custom-made products may not be possible because materials and manufacturing have been allocated specifically to the project.

6. Refunds

Where a refund has been approved, the applicable refund will be processed using the original payment method where reasonably possible. Refund processing times may vary depending on the payment provider or financial institution.

Any approved refund will be subject to applicable deductions or charges that were agreed upon as part of the original order, where legally permitted.

7. Installation

Once a product has been installed, it may not be eligible for return simply because the customer has changed their mind. Customers are encouraged to inspect and confirm the product before installation where possible.

Issues relating to installation, site conditions, incorrect measurements supplied by the customer, or unauthorised modifications may not qualify for a return or refund.

8. How to Request a Return

To request a return, replacement, repair, or refund, please contact us with your order details and a description of the issue. Where necessary, we may request photographs, measurements, or other information to assist with our assessment.

Each request will be reviewed individually and handled in accordance with our agreed terms and applicable consumer protection laws.

9. Contact Us

For return, refund, or product-related enquiries, please contact us using the contact details provided on our website.

We are committed to resolving genuine product issues fairly and providing our customers with quality products and reliable service.